Refund policy

Refund & Return Policy

We accept return and refund requests within 7 days of receiving your order.

Eligible Reasons:

• Defective item

• Wrong item received

Not Eligible:

• Wrong size

• Change of mind

To qualify for a return, your item must be:

• In the same condition as received

• Unworn, unused, and in its original packaging

• Accompanied by proof of purchase

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How to Request a Return or Refund

1. Email us at softie.ph@gmail.com with:

   • Reason for return

   • Clear photo of the item

   • Screenshot of proof of purchase

   • Your details:

     • Full Name

     • Delivery Address

     • Contact Number

     • Email Address

     • Product Ordered

2. We’ll review your request and respond within 2–3 business days.

3. If approved, we’ll cover the return shipping and provide mailing instructions.

4. You can choose to receive a replacement item or a full refund.
   
   

   Shipping Disclaimer

   We are not responsible for any loss or damage that occurs during shipping. Once your order has been handed over to the courier, it is beyond our control. For any issues, please contact the courier directly using the tracking information provided.